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Cashmill Bingo FAQs and Help
Getting
Started Is this a pay game or is
it free? What is the cost per card? How
can I start playing? Is there any limit
on the number of cards I can buy? How
can I change the number of cards? How
can I change my personal information, like my nickname and password? What happens if I forget my
password?
Deposits &
Withdrawals How can I credit my
account? Is the credit card the
only way to transfer money to the game? What kind of payment systems do you
accept? How long does it take for
added credits to become active in my bingo account? What is the maximum and minimum amount of credits I can
purchase at one time? What is the Activation
Key? How can I withdraw money from my
account? Can you transfer the money directly to my
credit card? Is there a minimum amount of credits I
can cash out? How long does it take to receive the
requested money?
Tech
Support I already have Cashmill Bingo
installed, but when I try to login, a new version begins to download.
Can I play in more than one room at the same time?
I was disconnected during a game I was playing. How do I find out about any special offers or changes?
Playing the
Game How many people will I be playing
with? Can I chat with other players? So
what happens if I have a bingo? What if more than one
person bingos at the same time? Can I daub my own
cards? Do I have to hit Bingo? Do I
have to hit Play every time? Can I change my
cards? How much can I win? I just won
a jackpot! Now what? How is the prize money
determined?
Games, Specials and Bonus
Bucks What are pounds (bonus sacks)? What are spikes? How do I play the
slots? What chat games do you play? What bonuses am I entitled to? What happens to
my Bonus Bucks if I change my name during a chat special? What is a Bonus Buck? What is the Bonus
Bank?
GETTING
STARTED
Is this a pay game or is it free?
What is the cost per card? This is only a pay game. The card prices
will vary by game, and may include special promotions as well. The price range
includes $0.05, $0.10 and $0.25 cards and promotional $0.01 or free
cards.
How can I start
playing?
Step 1: Download the
software Step 2: Register to play Step 3: Credit your
account
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Is there any limit on the
number of cards I can buy? The minimum and maximum number of
cards that you can play may vary from game to game. The MinCards and MaxCards
values are shown in the Game Info area, and you may play any number of cards
within the specified range.
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How can I change the number of
cards? To change the number of cards for an upcoming game: ·
If you are playing, wait for the current game to finish. · Click the Options
button so that the Options window opens. · In the Cards Count box, type the
number of cards with which you want to play. · Click the OK button, and
the window will close. · Now, click play so the change takes
effect..
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How can I change my personal
information like my nickname and password? Start the game and
press the Account button. The " Edit Account" box opens and you must enter your
current nickname and password in order to make changes. If you wish to change
your password, select Change Password, and
type the selected new one in the New password field, and retype it in the
Retype Password Field. Click Update Account to confirm the changes. You will
be taken back to the Edit Account page. Close the page and you are ready to
play.
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What happens
if I forget my password? If you forget your password, send an email
to help@cashmillbingo.com and be
sure to include your real name or user name. The nickname and password are sent
to the email address that you have registered with Cashmill Bingo, which may not
be the address from which you are e-mailing.
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DEPOSITS
& WITHDRAWALS
How can I credit my
account? You can enter the credits area by clicking the Cashier
button inside the game or you can click Deposit on the website.
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Is the
credit card the only way to transfer money to the game? What kind of payment
systems do you accept? We accept Visa or MasterCard
credit cards and debit cards with Visa or MasterCard endorsement. In addition
you can pay by:
NeTeller www.neteller.com/neteller/signup.cfm NETeller
InstaCash Pre-paid
ATM www.prepaidatm.com FirePay
www.firepay.com 900Pay
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How
long does it take for added credits to become active in my bingo
account? It should only take about two minutes for the credit
to reach your account.
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What is the maximum and minimum
amount of credits I can purchase at one time? The minimum amount you can purchase is $10 and the
maximum is $200.
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What is the Activation
Key? The activation key is sent at the moment you register an account
at Cashmill Bingo together with a welcome e-mail. Your account must be activated
if you want to make withdrawals. You may open the game, deposit money and play
without activating, but activation is necessary to take a cash-out.
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How can I withdraw money from my
account? You must fill out a money request form, which is
available on the Cashmill Bingo web site if you want to receive a wire, or you
may e-mail your request to the customer support department at help@cashmillbingo.com if you
would like a check. Checks are mailed to the address registered with Cashmill
Bingo. Please make sure the address is correct prior to making the withdrawal
request. Neteller, FirePay and PrePaid ATM withdrawals are also available
options for cash-out.
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Can you transfer the money
directly to my credit card? Yes, we can refund your credit card if you used a
Visa Credit card up to the amount you deposited. Visa Debit cards can
not be refunded.
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Is there a minimum amount of
credits I can cash out? Yes. Only one cash out is allowed every 24 hours, and
the minimum amount for cash out is $50.
PLEASE
NOTE:When you make a withdrawal, the bonus bucks left in
your account will be reduced to an amount equal to 50% of the cash remaining in
your account. Bonus Bucks already in your Bonus Bank are also
affected.
Withdrawal Rules
& Examples:
If you withdraw all
cash, or leave less than $10 cash, all Bonus Bucks are removed from your
account.
If you leave $20
cash, the Bonus Bucks left in your account will be $10 Bonus
Bucks.
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How long does it take to receive
the requested money? The time will vary, depending on the method of
payment required to process your request.
The following are approximate
times:
| Method |
Cashmill Processing
Time |
Payment Method
Processing |
| NeTeller |
Within several hours |
Available within 1 to 24
hours |
| Credit Card |
Within several hours |
Available in 3-7 business
days |
| Wire |
Within several hours |
Available in 3-5 business
days |
| Check |
Within several hours |
Available in 7-10 business
days |
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TECH
SUPPORT I already have Cashmill Bingo installed, but
when I try to login, a new version begins to download. We are
constantly striving to provide the best bingo gaming experience, using the
latest technology and adding new game features. As soon as new updates are
ready, we make them automatically available at the login. The download may take
a few moments, but it ensures that you are getting the most up- to- date game
version available.
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Can I play in more than one room at the same time?
Yes, you have the ability to play in more than one
room at the same time! At the end of the game, even if you are playing
in another room, the server notifies you of the game results by sending
a message to the Notes area, with the game results.
IMPORTANT: Players who change rooms between games must be very
careful. Players who have pressed the PLAY button and move to another room
before the game begins will not be registered for the game. For
instance, if you play 100 cards on auto in the Family Hall, and you move to the
Main Hall before the game starts, your cards would not be registered in the
Family Hall but in the Main Hall. You must wait until the beginning of the game
before you move to another room. Also, to avoid problems, be sure to set a
limit on the price of the cards using Cashmill Bingo "Options". Select: "Do not
play if card price goes over $ .... " and enter a card price that is acceptable
to you.
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I was disconnected during a game I was
playing. If you get disconnected from the Internet in the
middle of a game, the Cashmill Bingo software program automatically
re-establishes the Internet connection, logs back into the bingo game, and
directs you to the game that was interrupted, so that you can continue playing
the very same cards you were playing before the disconnect.
If you are unable to connect by the end of the game,
the next time you log in to the game the program will send you a note that
appears in the Notes area of the game window informing you of the outcome of
the game you couldn't finish. Since the game server continues to play your cards
for you while you are disconnected, it will award you the prize if you have
bingo for a certain card.
If you are disconnected during a bonus slots game,
the next time you log in you may continue to play that bonus game without
interruption.
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How do I find out about any special
offers or changes? We notify all our players by email and/or by
positing in the game. We send newsletters to the e-mail address you have given
in your account information at our site. If you want to receive the newsletters
make sure you have entered a valid e-mail address. The newsletter is also
available on www.cashmillbingo.com.
Weekly and daily specials are posted on the home page.
News and special events are also posted in the game.
Simply press the News icon on the game screen to view any new postings. Check it
regularly for the latest Cashmill Bingo promotions, specials, scheduled events,
plus other entertaining and useful information.
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PLAYING THE
GAME
How many people will I be playing
with? That will depend, but each game will show how many
players are currently in the game. The next game should have a similar number.
It will vary depending on the time of day, day of the week, the specials offered
at the time
but it's always fun!!
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Can I chat with other
players? Absolutely!! That's part of the fun. Come into the chat room
and meet some new friends. There are friendly, helpful Chat Managers available
24/7 to help you get involved youll recognize them by the different color
type and the CM in front of their names. There are even special games with
prizes of free Bonus Bucks reserved just for those in chat!!
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So what happens if I have a
bingo? We make that easy for you. Your cards will change color as you
get closer to the winning pattern. When one of your cards is three calls away
from a win, it will turn blue, two calls away it will turn green, one call away,
it will turn red, and when you have bingo, it will be gold, and tell you that
you have a bingo!! Congratulations!! Hit the bingo button, claim your prize, and
enjoy the excitement with your fellow players.
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What if more than one person bingos at
the same time? From time to time, you will find that another
player is as lucky as you are! In cases where two players both bingo on the same
number, the prize is split between the two (or more) winning cards. If you
needed the same number to win on 2 cards, and the other player needed it on only
1, you would get 2/3 of the prize for that game!!
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Can I daub my own
cards? Yes, Go to Options and unclick auto daub to daub
your own cards!
Do I have to
hit bingo? Not if you set up auto bingo in Options. Go to Options at the top
of your screen, in between games, and set auto bingo.
Do I have to
hit play every game? No, not if you set up auto register in Options. Go
to Options at the top of your screen, in between games, and set auto bingo and
auto register.
Can I change my cards? Of
course you can. When you play bingo with CASHMILL BINGO, the program creates
cards for you every time you log in. You can change any or all of these cards
before the beginning of every game by clicking them. Continue clicking until you
find one you like. To get an entire new set of cards, click on options and
change the number of cards youre playing. Be sure you click ok, and then hit
play again to make sure the change takes effect.
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How much can I
win? Cashmill Bingo jackpots are progressive, and usually begin at
$1,000. They increase in size with every game played, until someone gets lucky
and wins. We often have jackpot specials and these may start at much more than
$1,000 and are set to go quickly for added excitement. Cash prizes are won for
every game, so how much you win is unlimited. Go for it!
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I just won a jackpot! Now
what? Congratulations! Jackpots can be cashed out using any of the
available withdrawal methods. Be sure to leave enough in your account to allow
you to play for a few more days while your winnings are expedited to
you.
You may also want to consider leaving money in your
account for future play. Many players do this, and some go on to play big and
win even more.
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How is the prize money
determined? Each game's cash prize is based on the number of cards in
play during the previous game. A share of that cash total goes toward the prize
for the following game and towards the jackpot. So, the more folks playing, the
greater the prize. The jackpots are progressive so they keep growing until they
are won. Some games have fixed prizes and jackpots.
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GAMES, SPECIALS, AND BONUS
BUCKS
What are pounds (bonus
sacks)? Theres a sack on your game screen that contains the flour
that your Cashmill has ground. You fill your sack with cards that you played
that did not win bingo. The weight of the flour appears on the sack. When the
bonus sack gets full, you win a bonus!
Please note: the number of cards required for one
pound of flour is set by the server, and may vary from game to game. Click here
for a further description on bonus sacks.
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What are
spikes? Spikes are earned when spinning the 3-reel slots. You will
find them on the reels. When you accumulate 222 spikes you will be awarded a
slot bonus.
3
Reel Slot Bonus Game Description 4 Reel Slot Bonus Game
Description 5
Reel Slot Bonus Game Description
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How do I play the
slots? Nothing could be easier. The game will automatically
load whichever slot game or video poker that you last played. The 4 reel slot
and the 5 reel slot are accessible through the drop-down menu that opens by
clicking the Slots button in the upper right corner of the playing
window.
Also the Slots have separate
names: 3 Reel Slots: Golden Spikes 4 Reel Slots: Mouse Treasure 5
Reel Slots: Lucky Wheel
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What Chat Games do
you play? We play chat games
every 4 hours.
You must be in chat
in the Main Hall to play chat games. All Chat games & rules
are posted on the web site under SCHEDULE.
What bonuses am I entitled
to? At Cashmill Bingo you can receive bonuses in three ways. Please
note that all bonuses are paid in Bonus Bucks. Click here for full
details.
Deposit Bonuses: When you make a deposit, you
will receive a bonus! 100% on your first deposit and 50% on all other deposits over $10.
Referral Bonuses: If you refer a friend, you
will receive 50% of that friend's first deposit in Bonus Bucks. And you can
refer as many friends as you like. The minimum deposit your friend must
make for you to receive a bonus is $20.
Chat Game Bonuses: If you join in our chat
games you'll have lots of opportunities to win even more Bonus Bucks.
What happens to my bonus bucks if I change my
name during a chat special? If you change your name
before the bonus bucks are posted you will lose them as we can not forward
them to your new name.
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What is a Bonus
Buck? A Bonus Buck (BB) is essentially free money, and we'll
give you a lot of it! You can earn BBs by introducing your friends to our game,
by winning various contests or just by being in chat and playing our special
games. Bonus Bucks can be used on Cashmill to play bingo, slots or poker. If you
have both real cash and Bonus Bucks in your account, the real cash will be used
first. You cannot withdraw Bonus Bucks but you sure can buy cards with them and
win real money that way. Come in and grab some!!!
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What is the Bonus Bank? When
the number of deposit, referral and chat game bonuses exceeds a specific limit
(more than 150% of your total deposits), the excess Bonus Bucks are deposited
into the Bonus Bank and the amount is displayed below your Credits. In order to
use the Bonus Bucks stored in the bank, you must make a deposit to your player
account. Please note that if the number of Bonus Bucks in the Bonus Bank is
zero, the Bonus Bank will not appear on the playing window.
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Click here for full game
help This Help explains all features of Cashmill Bingo and gives you some
hints about playing. Many of the questions that you might have are answered
here.
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