Cashmill Bingo FAQs and Help

Getting Started
Is this a pay game or is it free? What is the cost per card?
How can I start playing?
Is there any limit on the number of cards I can buy?
How can I change the number of cards?
How can I change my personal information, like my nickname and password?
What happens if I forget my password?

Deposits & Withdrawals
How can I credit my account? 
Is the credit card the only way to transfer money to the game? What kind of payment systems do you accept? 
How long does it take for added credits to become active in my bingo account? 
What is the maximum and minimum amount of credits I can purchase at one time? 
What is the Activation Key? 
How can I withdraw money from my account? 
Can you transfer the money directly to my credit card? 
Is there a minimum amount of credits I can cash out?
How long does it take to receive the requested money?

Tech Support 
I already have Cashmill Bingo installed, but when I try to login, a new version begins to download.
Can I play in more than one room at the same time?
I was disconnected during a game I was playing.
How do I find out about any special offers or changes?

Playing the Game
How many people will I be playing with?
Can I chat with other players?
So what happens if I have a bingo?
What if more than one person bingos at the same time?
Can I daub my own cards?
Do I have to hit Bingo?
Do I have to hit Play every time?
Can I change my cards?
How much can I win?
I just won a jackpot! Now what?
How is the prize money determined?

Games, Specials and Bonus Bucks
What are pounds (bonus sacks)?
What are spikes?
How do I play the slots?
What chat games do you play?
What bonuses am I entitled to?
What happens to my Bonus Bucks if I change my name during a chat special?
What is a Bonus Buck? 
What is the Bonus Bank?

GETTING STARTED

Is this a pay game or is it free? What is the cost per card?
This is only a pay game. The card prices will vary by game, and may include special promotions as well. The price range includes $0.05, $0.10 and $0.25 cards and promotional $0.01 or free cards.

How can I start playing?

Step 1: Download the software
Step 2: Register to play
Step 3: Credit your account

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Is there any limit on the number of cards I can buy? 
The minimum and maximum number of cards that you can play may vary from game to game. The MinCards and MaxCards values are shown in the Game Info area, and you may play any number of cards within the specified range.

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How can I change the number of cards? 
To change the number of cards for an upcoming game:
· If you are playing, wait for the current game to finish.
· Click the Options button so that the Options window opens.
· In the Cards Count box, type the number of cards with which you want to play. 
· Click the OK button, and the window will close. 
· Now, click play so the change takes effect..

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How can I change my personal information like my nickname and password? 
Start the game and press the Account button. The " Edit Account" box opens and you must enter your current nickname and password in order to make changes. If you wish to change your password, select “Change Password”, and type the selected new one in the “New password field”, and retype it in the “Retype Password Field”. Click “Update Account” to confirm the changes. You will be taken back to the “Edit Account” page. Close the page and you are ready to play.

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What happens if I forget my password?
If you forget your password, send an email to help@cashmillbingo.com and be sure to include your real name or user name. The nickname and password are sent to the email address that you have registered with Cashmill Bingo, which may not be the address from which you are e-mailing.

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DEPOSITS & WITHDRAWALS

How can I credit my account? 
You can enter the credits area by clicking the Cashier button inside the game or you can click Deposit on the website. 

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Is the credit card the only way to transfer money to the game? What kind of payment systems do you accept?  
We accept Visa or MasterCard credit cards and debit cards with Visa or MasterCard endorsement. In addition you can pay by:

NeTeller                          www.neteller.com/neteller/signup.cfm
NETeller InstaCash
Pre-paid ATM                  www.prepaidatm.com
FirePay                           www.firepay.com 
900Pay

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How long does it take for added credits to become active in my bingo account?  
It should only take about two minutes for the credit to reach your account.

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What is the maximum and minimum amount of credits I can purchase at one time? 
The minimum amount you can purchase is $10 and the maximum is $200.

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What is the Activation Key?
The activation key is sent at the moment you register an account at Cashmill Bingo together with a welcome e-mail. Your account must be activated if you want to make withdrawals. You may open the game, deposit money and play without activating, but activation is necessary to take a cash-out.

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How can I withdraw money from my account? 
You must fill out a money request form, which is available on the Cashmill Bingo web site if you want to receive a wire, or you may e-mail your request to the customer support department at help@cashmillbingo.com if you would like a check. Checks are mailed to the address registered with Cashmill Bingo. Please make sure the address is correct prior to making the withdrawal request. Neteller, FirePay and PrePaid ATM withdrawals are also available options for cash-out.

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Can you transfer the money directly to my credit card? 
Yes, we can refund your credit card if you used a Visa Credit card up to the amount you deposited.  Visa Debit cards can not be refunded.

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Is there a minimum amount of credits I can cash out? 
Yes.  Only one cash out is allowed every 24 hours, and the minimum amount for cash out is $50.

PLEASE NOTE:When you make a withdrawal, the bonus bucks left in your account will be reduced to an amount equal to 50% of the cash remaining in your account. Bonus Bucks already in your Bonus Bank are also affected.

Withdrawal Rules & Examples:

If you withdraw all cash, or leave less than $10 cash, all Bonus Bucks are removed from your account.

If you leave $20 cash, the Bonus Bucks left in your account will be $10 Bonus Bucks.  

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How long does it take to receive the requested money?
The time will vary, depending on the method of payment required to process your request.

The following are approximate times:

Method Cashmill Processing Time Payment Method Processing
NeTeller Within several hours Available within 1 to 24 hours
Credit Card Within several hours Available in 3-7 business days
Wire Within several hours Available in 3-5 business days
Check Within several hours Available in 7-10 business days

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TECH SUPPORT
I already have Cashmill Bingo installed, but when I try to login, a new version begins to download.
We are constantly striving to provide the best bingo gaming experience, using the latest technology and adding new game features. As soon as new updates are ready, we make them automatically available at the login. The download may take a few moments, but it ensures that you are getting the most up- to- date game version available.

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Can I play in more than one room at the same time? 
Yes, you have the ability to play in more than one room at the same time!  At the end of the game, even if you are playing in another room, the server notifies you of the game results by sending a message to the Notes area, with the game results.

IMPORTANT: Players who change rooms between games must be very careful.  Players who have pressed the PLAY button and move to another room before the game begins will not be registered for the game. For instance, if you play 100 cards on auto in the Family Hall, and you move to the Main Hall before the game starts, your cards would not be registered in the Family Hall but in the Main Hall. You must wait until the beginning of the game before you move to another room.  Also, to avoid problems, be sure to set a limit on the price of the cards using Cashmill Bingo "Options". Select: "Do not play if card price goes over $ .... " and enter a card price that is acceptable to you.

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I was disconnected during a game I was playing. 
If you get disconnected from the Internet in the middle of a game, the Cashmill Bingo software program automatically re-establishes the Internet connection, logs back into the bingo game, and directs you to the game that was interrupted, so that you can continue playing the very same cards you were playing before the disconnect.

If you are unable to connect by the end of the game, the next time you log in to the game the program will send you a note that appears in the “Notes” area of the game window informing you of the outcome of the game you couldn't finish. Since the game server continues to play your cards for you while you are disconnected, it will award you the prize if you have bingo for a certain card.

If you are disconnected during a bonus slots game, the next time you log in you may continue to play that bonus game without interruption.

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How do I find out about any special offers or changes? 
We notify all our players by email and/or by positing in the game. We send newsletters to the e-mail address you have given in your account information at our site. If you want to receive the newsletters make sure you have entered a valid e-mail address. The newsletter is also available on www.cashmillbingo.com. Weekly and daily specials are posted on the home page.

News and special events are also posted in the game. Simply press the News icon on the game screen to view any new postings. Check it regularly for the latest Cashmill Bingo promotions, specials, scheduled events, plus other entertaining and useful information.

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PLAYING THE GAME

How many people will I be playing with? 
That will depend, but each game will show how many players are currently in the game. The next game should have a similar number. It will vary depending on the time of day, day of the week, the specials offered at the time… but it's always fun!!

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Can I chat with other players?
Absolutely!! That's part of the fun. Come into the chat room and meet some new friends. There are friendly, helpful Chat Managers available 24/7 to help you get involved – you’ll recognize them by the different color type and the “CM” in front of their names. There are even special games with prizes of free Bonus Bucks reserved just for those in chat!!

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So what happens if I have a bingo?
We make that easy for you. Your cards will change color as you get closer to the winning pattern. When one of your cards is three calls away from a win, it will turn blue, two calls away it will turn green, one call away, it will turn red, and when you have bingo, it will be gold, and tell you that you have a bingo!! Congratulations!! Hit the bingo button, claim your prize, and enjoy the excitement with your fellow players.

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What if more than one person bingos at the same time? 
From time to time, you will find that another player is as lucky as you are! In cases where two players both bingo on the same number, the prize is split between the two (or more) winning cards. If you needed the same number to win on 2 cards, and the other player needed it on only 1, you would get 2/3 of the prize for that game!!

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Can I daub my own cards?
Yes, Go to Options and unclick auto daub to daub your own cards!

Do I have to hit bingo?
Not if you set up auto bingo in Options.  Go to Options at the top of your screen, in between games, and set auto bingo.

Do I have to hit play every game?
No, not if you set up auto register in Options. Go to Options at the top of your screen, in between games, and set auto bingo and auto register.

Can I change my cards?
Of course you can. When you play bingo with CASHMILL BINGO, the program creates cards for you every time you log in. You can change any or all of these cards before the beginning of every game by clicking them. Continue clicking until you find one you like. To get an entire new set of cards, click on options and change the number of cards you’re playing. Be sure you click ok, and then hit play again to make sure the change takes effect.

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How much can I win?
Cashmill Bingo jackpots are progressive, and usually begin at $1,000. They increase in size with every game played, until someone gets lucky and wins. We often have jackpot specials and these may start at much more than $1,000 and are set to go quickly for added excitement. Cash prizes are won for every game, so how much you win is unlimited. Go for it!

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I just won a jackpot! Now what?
Congratulations! Jackpots can be cashed out using any of the available withdrawal methods. Be sure to leave enough in your account to allow you to play for a few more days while your winnings are expedited to you.

You may also want to consider leaving money in your account for future play. Many players do this, and some go on to play big and win even more.

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How is the prize money determined?
Each game's cash prize is based on the number of cards in play during the previous game. A share of that cash total goes toward the prize for the following game and towards the jackpot. So, the more folks playing, the greater the prize. The jackpots are progressive so they keep growing until they are won. Some games have fixed prizes and jackpots.

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GAMES, SPECIALS, AND BONUS BUCKS 

What are pounds (bonus sacks)?
There’s a sack on your game screen that contains the flour that your Cashmill has ground. You fill your sack with cards that you played that did not win bingo. The weight of the flour appears on the sack. When the bonus sack gets full, you win a bonus!

Please note: the number of cards required for one pound of flour is set by the server, and may vary from game to game. Click here for a further description on bonus sacks.

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What are spikes?
Spikes are earned when spinning the 3-reel slots. You will find them on the reels. When you accumulate 222 spikes you will be awarded a slot bonus.

3 Reel Slot Bonus Game Description
4 Reel Slot Bonus Game Description
5 Reel Slot Bonus Game Description

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How do I play the slots?
Nothing could be easier. The game will automatically load whichever slot game or video poker that you last played. The 4 reel slot and the 5 reel slot are accessible through the drop-down menu that opens by clicking the Slots button in the upper right corner of the playing window.

Also the Slots have separate names:
3 Reel Slots: Golden Spikes
4 Reel Slots: Mouse Treasure
5 Reel Slots: Lucky Wheel

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What Chat Games do you play?
We play chat games every 4 hours.  You  must be in chat in the Main Hall to play chat games.  All Chat games & rules are posted on the web site under SCHEDULE. 

What bonuses am I entitled to?
At Cashmill Bingo you can receive bonuses in three ways. Please note that all bonuses are paid in Bonus Bucks. Click here for full details.

Deposit Bonuses: When you make a deposit, you will receive a bonus! 
100% on your first deposit and 50% on all other deposits over $10.

Referral Bonuses: If you refer a friend, you will receive 50% of that friend's first deposit in Bonus Bucks. And you can refer as many friends as you like.  The minimum deposit your friend must make for you to receive a bonus is $20.

Chat Game Bonuses: If you join in our chat games you'll have lots of opportunities to win even more Bonus Bucks.

What happens to my bonus bucks if I change my name during a chat special?
If you change your name before the bonus bucks are posted  you will lose them as we can not forward them to your new name.

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What is a Bonus Buck? 
A Bonus Buck (BB) is essentially free money, and we'll give you a lot of it! You can earn BBs by introducing your friends to our game, by winning various contests or just by being in chat and playing our special games. Bonus Bucks can be used on Cashmill to play bingo, slots or poker. If you have both real cash and Bonus Bucks in your account, the real cash will be used first. You cannot withdraw Bonus Bucks but you sure can buy cards with them and win real money that way. Come in and grab some!!!

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What is the Bonus Bank?
When the number of deposit, referral and chat game bonuses exceeds a specific limit (more than 150% of your total deposits), the excess Bonus Bucks are deposited into the Bonus Bank and the amount is displayed below your Credits. In order to use the Bonus Bucks stored in the bank, you must make a deposit to your player account. Please note that if the number of Bonus Bucks in the Bonus Bank is zero, the Bonus Bank will not appear on the playing window.

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Click here for full game help
This Help explains all features of Cashmill Bingo and gives you some hints about playing. Many of the questions that you might have are answered here. 

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